Gamesville - Help - Download Game Help

Topic

Having trouble with downloads games? You've come to the right place!

FAQs

I purchased my game before April 6, 2010, and I need help!

Prior to April 6, 2010, the Gamesville Download Games Store was run in coordination with Oberon Media. That store closed on March 31, 2010.

If you purchased a Download Game or a GameSaver account on or before March 31, 2010, and have questions about your purchase, please send your queries to: customerservice@oberon-media.com

If you purchased your game after April 6, 2010, please see the questions and answers below...

How do I download and install games?

Downloading and installing games on a PC is easy:

On each game description page, click the "Download" or "Trial" link
When prompted, choose RUN
You may receive a Windows security warning verifying that you wish to install the game. If this happens choose RUN.
Follow the installer prompts to complete installation

How do I remove this game from my computer?

To remove Download games from your computer:

Go to Start > Control Panel
Choose "Add/Remove Products"
Locate the game you wish to remove
Click the "Uninstall/Remove" button

Can I install this game on a different computer?

You may be able to install your game on multiple computers that you own, depending on the publisher of your game. To do that, follow these instructions:

Connect to the internet
. If you do not have the game currently installed on your computer, you will need to find the game you wish to install.
On the game description page click the "Download" or "Trial" button
When prompted, choose RUN and follow the process to complete download and installation
Once the game is installed, run it from the game icon on your desktop or from your "START > Programs" menu
In the lower right corner of the game screen, click the "Already paid?" link
Sign in to your games account
Note: If you do not see these options, then the publisher of this game does not allow you to install the game on a second computer.

When is an internet connection required?

You need an internet connection to download, install, purchase and license download games. Once a download game is licensed, you can play offline as long and as often as you want. Games downloaded in trial mode will allow offline play for the duration of the trial period.

Why do I have trouble downloading games or receive a "No Internet Connection" error message?

If you receive this message and are connected to the internet, your problem may be related to your web browser settings. By adjusting the following settings, you will be able to successfully download and activate your games.

Pop-up blockers:

Temporarily disable any pop-up blocker that is currently running on your web browser until the game has been installed or activated.

Internet Explorer Security and Privacy Settings:

Launch Internet Explorer
Click on "Tools" > "Internet Options"
On the "General" tab under "Temporary Internet Files" click "Delete Files"
In the dialog box, check "Delete all offline content" and click "OK"
On the "Security" tab, move the slider to set the browser security settings to Medium and then click "Apply"
On the "Privacy" tab, move the slider to set the privacy settings to "Medium" and then click "Apply"
Click "OK" and exit Internet Explorer

Proxy Servers

Our downloads do not work through proxy servers. If you are running Windows 95, 98, ME, 2000 or XP, be sure to update your Internet Explorer settings.

Launch Internet Explorer
Click "Tools" > "Internet Options"
On the "Connections" tab, click "LAN Settings"
Uncheck "Automatically detect proxy settings"
Uncheck "Use a proxy server for your LAN" and then click "OK"
Click "Apply" then click "OK"

Why did I receive an error message or alert that Spyware, Malware or a Virus was detected?

Rest assured, the games in the Gamesville Download Store are rigorously tested by prior to release and are guaranteed to be virus and spyware free.

Internet security applications including virus scanners, firewalls, and spyware blockers may sometimes give a false reading which can interfere with the games' activation process.

To resolve this issue, you may temporarily disable your security application, such as your firewall or anti-virus program, until you have successfully downloaded, installed and activated your game. If you do, we strongly recommend that you re-enable your security software immediately afterward.

Why do I get a blank screen when I try to start my game?

This problem is often caused by incompatibilities between your computer's graphics system and the game you're trying to play.

To troubleshoot the issue:

Make sure that you have the most current video card drivers installed for your system. To find the most current video card drivers, try running Windows Update which can be found under your "START" menu, or under "START > All Programs".
Ensure that you have the most current version of DirectX installed on your system. To get the most current version of DirectX, go to Microsoft.com and follow the on-screen instructions.
Reboot your computer.
Make sure you are connected to the Internet.
Run your game again.

If the above steps don't resolve your issue, your computer may not have the correct configuration to run the product. The amount of memory, hard disk space or operating system you are running may prevent you from playing the game correctly. Check the system requirements section located on the game description page, and make sure the game is compatible with your computer's operating system (i.e. Windows 98, 2000, XP, etc.).

Need more help? Contact Customer Service

As of April 6, 2010, the Gamesville Download Games Store is powered by our friends at Trymedia. Please contact them using this customer support page for products purchased after April 6, 2010.

Note: Questions are typically responded to within 24 to 48 hours. But please do not submit multiple requests as this may delay the response.