Gamesville.com - Help - Java Settings

Question 

Do I need Java to play Gamesville games?

Answer

• What is Java? Why do I need it to play Gamesville games?
• How can I tell if my computer has Java?
• What do I do if my computer does not have Java installed?
• I already have Java installed and the games still won't work: I can't load games, or the games display errors.
• How can I make sure that the Java 2 software is enabled and working correctly?
• Customer service wants my Java Log. How do I send that to them?
• I have Microsoft Vista; what do I do?

What is Java? Why do I need it to play Gamesville games?

Java is a programming language created by Sun Microsystems, designed to run on any operating system (Microsoft Windows, Mac OS X, etc.). Almost all of Gamesville's games are created using Java, so you can play them in your web browser using the Java Virtual Machine.

How can I tell if my computer has Java installed?

Go to http://www.javatester.org/version.html and scroll down the page until you see "Method 1: Ask Java". In that section of the page should be a pink box with some text in it; for example, the text might say something like "Java Version: 1.5.0_11 from Sun Microsystems Inc.". This shows you the version of Java you have installed. If you do not have Java installed, the box will be empty or will say something like "No Java detected".

What do I do if my computer does not have Java installed?

To play Gamesville games, you need Java installed on your computer. If you don't have Java already, don't worry; Java is free to download and is easy to install.

To install Sun Java on a computer running Microsoft Windows...

• Go to: http://www.java.com
• On this page is a link that says "Download Now". Click that link.
• Now you may see a Begin Download button. Click that button.
• Depending on your system set up, you may encounter a warning message about installing an Active X Control. Please follow the instruction to allow the installation.
• Next you may see a Security Warning about installing the J2SE Runtime Environment. Click 'Install'.
• Next you will be prompted to read and accept the license agreement.
• After reading the agreement click "I accept..." and then click the "Next" button.
• When prompted, click "Typical" installation, then click "Next".
• When the installation is complete, you may be asked to restart your computer now or later; choose to restart it now.
• After your computer has restarted, and you are back online, go to http://www.gamesville.com and try to play again.

To install Sun Java on a Macintosh computer, go to http://www.apple.com/java for downloads and instructions.

I already have Java installed and the games still won't work: I can't load games, or the games display errors.

If you have confirmed that you have Java installed by following the steps above, and you are still experiencing problems, you may need to clear your Java cache or uninstall and then reinstall Java.

First, try clearing your Java cache.

NOTE: Your Java cache is different from your browser cache or other temporary files.

To delete the Java cache and objects using the latest version of Sun Java, 1.5.x, and Microsoft Windows...

• Click the "Start" button, then Control Panel, then Java, then the "General" tab.
• On the General tab, click the "Delete Files" button located in the section labeled "Temporary Internet Files".
• Make sure that all three boxes are selected, then click "OK".
• Close your browser.
• Restart your computer.

This should clear up any problems you had with the game functioning. If you are still experiencing problems, try uninstalling and reinstalling Java.

To uninstall Java on a Windows computer...

• Click the "Start" button.
• Click "Run".
• In the "Open" field, type the word "control" (without the quotation marks).
• Click "Add or Remove Programs".
• Scroll down to "Java Runtime Environment" or "J2SE Runtime Environment 5.0" and uninstall any instance you see.
• Scroll down to "Java Web Start" and uninstall it.
• Restart your computer.
• When your computer has restarted, follow the instructions above for installing Java.

Following these steps should resolve any problems you are encountering with Java, such as getting errors like "Java Not Working".

If you still have problems with the games after uninstalling and reinstalling Java, please submit a ticket to our Support Representatives; be sure to let us know that you already tried these steps.

How can I make sure that the Java software is enabled and working correctly?

To verify that you already have Sun Java installed and enabled, please follow these instructions...

• Click the "Start" button.
• Click "Run".
• In the "Open" field, type the word "control" (without the quotation marks).
• Once you are viewing the Control Panel, there should be a choice on the left that says 'Switch to Classic View' or 'Switch to Category View'. If it says 'Switch to Classic View' then click it. If it says 'Switch to Category View' then you are where you want to be.
• Click "Accessibility Options".
• Scroll down the list until you see "Java", then double-click "Java" so the Java Control Panel opens up.
• In the Java Control Panel, click the "Advanced" tab.
• NOTE: If you don't see the "Advanced" tab, you have an older version of Sun Java and you need to uninstall and then reinstall the latest version of the software following the instructions above. Once you do this, Sun Java will automatically be enabled.
• On the "Advanced" tab, click the "+" sign next to "Applet tag upport".
• There is a check box next to "Internet Explorer" and/or "Mozilla Netscape". If you have Internet Explorer, make sure the box next to it is checked. If you have a Mozilla browser, such as Firefox or Netscape, then check box next to "Mozilla Netscape".
• Click "OK" at the bottom of the Java Control Panel window.
• Close all your browser windows.
• Restart your browser, go back to http://www.gamesville.com, and try playing again.

Customer service wants my Java Log. How do I send that to them?

Please see our Java Console FAQ for detailed instructions on how to send us your Java log.

I have Microsoft Vista; what do I do?

For help with Microsoft Vista, please go to our Vista FAQ.

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