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General Game Help

Topic 

I'm having trouble with slow games, freezing games, no sounds, pop-ups, firewalls or other general problems with games...

FAQs


Why is my game so slow?

More often than not, increased network traffic is the cause of the slowness you might experience while playing games on Gamesville, or any similar game site. Unfortunately, there's nothing we can do about that because these problems do not stem from our own software or hardware.

This traffic is caused by large networks sending signals (or data packets) into and out of whatever large network your Internet Access Provider (ISP) exists in. The "routes," or paths that data packets take to go back and forth from your network to our network and vice-versa, were set up back in the early days of the Internet, when connection points were not as widespread. Today, the delays caused by these routing issues amount to just milliseconds (that is, 1/1000's of a second) but when you add all these tiny delays together, they create the performance problem you may sometimes experience.

Of course, Internet congestion is not the only reason games may be slow. Please see "Why do I keep getting disconnected?", "My game never loads, or constantly freezes...", and "Ads are interfering with my games..." for other possible scenarios and solutions.


Why do I keep getting disconnected? What is a "CTHL" error?


Unlike a news site or blog, Gamesville requires a constant connection between your computer and our servers. This is because the game on your computer is constantly "talking" with our servers, and vice versa, communicating information about points, GV Rewards, chat messages, and so on.

If anything severs that connection--for example, if your Internet Service Provider goes down for maintenance or experiences a network "hiccup"--that connection will be lost and you will experience a "CTHL" error.

(You may also experience this error if you are signed in with the same member name from two different computers and try to play the same game at the same time.)

Our servers will try to talk with your computer for awhile, even if the connection is severed.

As soon as your network connection is restored, your computer and our servers will begin talking again and your game should continue as normal. Unfortunately, if too much time elapses, your game and points may be lost, and cannot be recovered.


My game never loads, or constantly freezes...


A Gamesville game should only take a few moments to load on a high-speed connection. If your game takes more than three minutes to load, please try the following...

  • Restart Your Computer: Restarting your computer will clear most issues because it frees up internal resources that may be affecting your performance. After your computer restarts, please connect to us at http://www.gamesville.com and try to play again. If you continue to experience difficulties with loading your game, please try the following....

  • Install or Reinstall Java: Java is a programming language created by Sun Microsystems, designed to run on any operating system (Microsoft Windows, Mac OS X, etc.). Almost all of Gamesville's games are created using Java, so you can play them in your web browser. For help with Java-related issues, see our Java FAQ.

  • Install or Upgrade Flash: Most Gamesville games use Java; however, a few notable games are powered by Flash, including Magic 21 and Quick-Draw Poker. For help with Flash-related issues, see our Flash FAQ.

  • Pop-Up Ad Stopping Software: Gamesville uses pop-up windows for essential parts of gameplay, including the game rooms, table selectors, and elsewhere. For help with pop-up stopping software see this FAQ.

  • Firewalls: Firewalls can prevent Java games from loading properly. Gamesville does not officially support connections through firewalls, routers, proxy servers, or wireless routing. If you need help configuring your firewall software to allow access to Gamesville, please consult your system administrator or the documentation on your firewall software.

  • AOL: Are you using AOL? Sometimes their method of storing web pages and other bits of data can cause problems. For help with your AOL software see our AOL FAQ.

I can't see the entire game on my screen! What's monitor resolution?


Your monitor's resolution refers to the number of dots, or pixels, your screen displays. The higher the resolution, the more stuff you can see on your screen.

Gamesville's minimum screen resolution is 1024x768.

To change your display resolution on a Windows PC

  1. Click Start, then click Settings.
  2. Select Control Panel. Double click the Display icon.
  3. Go to the Settings tab. Adjust the slider bar, then click Apply.
To change your resolution on a Mac:
  1. Click the Apple menu in the upper left-hand corner and choose System Preferences.
  2. Click "Display".
  3. Set your display to at least 1024x768.
Note! Before you apply any changes, please check your computer monitor and video card documentation to confirm they support the display size you want.

You'll notice the items on your screen are now a little smaller, but you also have much more room to display games and other windows.

Tip: Some web browsers have "toolbars" installed which can take up a large chunk of screen real estate. Disabling those toolbars will allow you to see more of your screen and game.


Customer service requested a screenshot. How do I take a screenshot?


Being able to take a screenshot (that is, a picture of the activity on your computer screen) is a very handy thing to know because pictures can sometime explain what words cannot, and will likely help us better understand the particular problem you're encountering or bad ad you're seeing.

The easiest way to capture a screenshot using Microsoft Windows is to press one of the following on your keyboard:

  • Alt + Print Screen to capture the active window, or
  • Print Screen to capture your full computer screen
You then need to paste this screen capture into a graphic to create the screenshot.

To paste this screenshot into an actual graphic...

  • Go to Start > Programs > Accessories > Paint. This will open the Paint application.
  • Press Ctrl + V to paste the screen capture into Paint.
  • Now go to Select File > Save As.
  • In the Save In field, select a location to save the file, such as your Desktop.
  • In the File name field, type in a name for the file.
  • In the Type field, select .bmp, .gif, or .jpg.
  • Click Save.
If you're using a Macintosh computer, the process is a little more streamlined: With the window up that you want to take a screenshot of, click these three keys simultaneously: Shift-Apple-3. This will save a "Picture" file to your dekstop automatically.

Send us your screenshot and a description of your issue using our ticket submission form.


Ads are interfering with my games...


If you encounter ads on Gamesville that slow down your games, here are things you can do on your own to help yourself and a couple things you can do to help everyone (including you and us).

How to resolve bad ads on your own:

If advertising appears to be interfering with your games by making them slow or freezing them up, it's likely that the advertisement you're seeing uses Flash technology which siphons your computer's resources away from the games. Fortunately, you can adjust the Flash settings for most individual ads to regain your computer power and apply that power back toward your games.

To do this...

  • Right-click on the troublesome ad
  • Uncheck "Play and Loop"
  • Click "Rewind"
This should stop the animation and restore the normal performance of the game. If it doesn't...
  • Right-click on the ad and choose "Quality"
  • Set "Quality" to "Low"
This will display the ad at a lower quality, which will use much less of your computer's processing power, leaving more resources for your game.

If there are particular advertisements that cause problems for you time and again, please take a screenshot of the ad and send it to us so we can work with the particular advertiser to resolve the problem at the source. For instructions on how to take a screenshot, please see our instructions on how to take a screenshot.


My Java is missing or not working! Customer service wants a Java log! What do I do?


Java is the technology that powers many Gamesville games. To verify if you have Java installed, and what you can do it Java is not working properly on your computer, see our Java Settings FAQ.

If customer service has asked you to submit a Java log or Java console output, please see our Java Console FAQ.


I'm having trouble with sounds...


Many games on Gamesville have sounds, but not all do. Those that do have sounds, have a check box at the top of the game screen that can be used to silence the game sounds. The sounds are on by default at the beginning of each game.

If you cannot hear the game sounds, please try the following:

  • Please make sure the game is set to play sounds by looking for the check box with the speaker icon near the top of the game screen.
  • Ensure that the sound check box described above is checked. Try closing all browser windows and connecting to us again. Sounds are "on" by default.
  • Check that your system sounds are not turned off, muted or set to a volume too low to hear by playing a system sound.
  • Finally, the sounds can turn themselves off if system resources, such as memory, become taxed or if the sound driver is occupied by something such as a CD player. Restart your computer and keep other application windows closed to ensure your Web browser has access to the resources it needs to play correctly at Gamesville.
Note: If you are using Linux and are experiencing troubles with sound, some element might be locking up your sound device. Please try setting up a sound multiplexer to resolve the issue. Recommendation: jackd with alsa.


I can't get the games to launch in their pop-up windows...


Gamesville uses pop-up windows for essential parts of gameplay, including the game rooms, table selectors, and the games themselves. Software that prevents pop-up windows will likely interfere with your games, so we recommend that you turn it off while you play, or add Gamesville to your list of friendly sites.

  • Hint: If you are trying to play a multiplayer game like Chess, Spades or Spite & Malice and your game still won't load, click the link above the table selector that says, "If your game doesn't load, click here" and this should pop open the window.
Many popular ad-blocking software programs can be temporarily disabled by simply holding down one of the following keys until the new window appears: Control (CTRL), ALT, or Shift. For example, when you're at a table, or when you're trying to add someone to your friends' list, hold down the Control, ALT, or Shift key, then click the Play button to join a table or click to add someone to your friend's list. Keep holding the key down until after the new window appears.

Unfortunately, we can't provide more specific suggestions for each pop-up stopper out there because there are so many of them and they all have different directions. For help with your pop-up blocker, check the documentation that came with the pop-up blocker or the website that you downloaded the pop-up blocker from. Below is a list of popular pop-up blockers programs and how to get help with them online...

Problems with Cash Competitions


Cash Competitions are skill-based games that you can play for fun or for prizes. All Cash Competitions on Gamesville are located at http://www.gamesville.com/cash/ and are powered by our friends at WorldWinner. WorldWinner is a third-party company, and has its own dedicated help section and customer service team. For help with WorldWinner games, please go to WorldWinner Customer Service.


How do I play a particular game...?


Each game on Gamesville has game rules associated with it. To view the rules for a particular game, go to that game's description or lobby page and click the "How To Play" link in the area titled "Game Description".


Where can I see the lists of prize winners?


Each game on Gamesville that offers a prize or jackpot has a winners list associated with it. To view the winners for a particular game, go to that game's description or lobby page and click the "Winners" link in the area titled "Game Description".


Need more help?


Contact Customer Service, powered by Lycos. For the best service, please include your member name and a detailed description of the problem you're experiencing.