I've been asked to give customer service a "Java log" or "Java Console Output". What is that, and how do I provide it?
Java is a programming language created by Sun Microsystems, designed to run on any operating system (Microsoft Windows, Mac OS X, etc.). Almost all of Gamesville's games are created using Java, so you can play them in your web browser using the Java Virtual Machine.
Don't See The Sun Coffee Cup Icon?
If you do not see the Sun coffee cup icon in your system tray near your clock, then you either do not have the latest version of Java, or you disabled the icon from being displayed.
To enable the icon again, simply go to your Control Panel, click "Java", then on the Advanced tab, click the plus sign (+) next to Miscellaneous and check the box next to "Place Java icon in system tray".
Click the "OK" button and follow the instructions above to provide us with your Java log.
On a Mac?
If you're playing games using Safari, and you need to send customer service a Java log, go to Applications > Utilities > Java > Java 1.x > x Plugin Settings to activate the Java Console. Now, the Java Console will show up whenever Java is active in Safari.
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